Q: How do I know how to prioritize my work request?
A: We utilize a “work request tree” that has 5 levels of response.
These 5 categories can be modified to suit a client’s specific needs.

• P1 Emergency: any life, safety, or continuity of business event – we respond within 2 hours
• P2 High: these events usually revolve around lighting, janitorial, HVAC, and plumbing issues – response with 48 hours
• P3 Routine: typically lawn care, carpet cleaning, window washing –task completed within 10 business days
• P4 Low: power washing, parking lot maintenance, painting issues – no later than 30 calendar days to complete
• P5 Projects: remodeling, reconfigurations, major expense items – response to be determined by P.I. and the client.

Q: Can I track my work request?
A: Yes. Clients can be provided with a user account that will enable them to monitor the work activity. This same system also provides for account oversight and invoicing.

Q: Is P.I. a licensed contractor, and do you have insurance?
A: Yes to both. We have the proper license to perform any task we take on, and follow all municipal ordinances regarding work permits and authorizations. Our commercial insurance coverage is
available to clients upon request.

Q: Will I have a specific point of contact within the company?
A: Yes. Each client will have a Client Manager that will oversee all activity on that client’s account, ensuring that all work activity is properly completed to the client’s satisfaction.